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Job Details

City:
Dhaka
Job Location:
Bangladesh
Contract Type:
Full time
Job category:
Customer Support

Company Details

Company industry:
Internet Services
Company Type:
Employer (Private Sector)
No. of Employees:
51-100

Preferred Candidate

Career level:
Entry level
Degree:
Bachelor's degree
Minimum years of experience:
No preference

Professional Skills

Graduate, Customer Care

Language Skills

Job Description

Job Description / Responsibility:

  • Answers inquiries by clarifying desired information regarding Beauty and Toiletries brands.
  • Make inbound calls proactively to increase product and service awareness, ensure customer satisfaction, and follow up customers.
  • Monitor customer trends, competitor's initiatives and reporting.
  • Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance company brand image.
  • Any other responsibilities as required by Management.

Position Requirements

Educational Requirements:

Minimum Graduate in any Discipline

Additional Job Requirements:

  • Ability to work in a group and able to share innovative ideas.
  • Interpersonal skills, ability to communicate and manage well at all levels.
  • Good command in English both written and verbal is a must.
  • Self motivated and able to work under stress.
  • Customer oriented.

About the Company

TheMallBD.com is the first E-commerce site in Bangladesh which offers directly imported products only from UK and USA to your doorsteps. We only offer products that are already in our store, thus enabling us to deliver the goods in shortest possible time. Now you can shop for your favorite brand of cosmetics, baby products, grooming needs, perfumes, dental and medical products from the comfort of your home. For hassle free shopping we have cash on delivery and B-kash option.   Saika Enterprise, situated in Gulshan, is our umbrella corporation and has been in the importing and wholesaling business of chocolates, baby foods and different beverages for ten years running in Bangladesh. With the experience gathered we took the initiative of opening ‘The Mall’, keeping our customers in mind. All the products in ‘The Mall’ are imported directly from United Kingdom and United States of America. Before importing any product our foreign office operatives check to make sure if the product’s country of origin and standard according to the European Standardization Policy is met. We strictly follow EU standards and import nothing less. There is no third party involvement while importing our products, which helps us to set the best offers available in the country. Only selected, high-end products from top of the line companies are imported for our valued customers. Our goal is premium quality.

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