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Job Details

City:
Dhaka
Job Location:
Bangladesh
Contract Type:
Full time
Job category:
Customer Support

Company Details

Company industry:
Banking
Company Type:
Employer (Private Sector)
No. of Employees:
101-500

Preferred Candidate

Career level:
Entry level
Degree:
Bachelor's degree
Minimum years of experience:
No preference

Professional Skills

graduate

Language Skills

Job Description

  • Handle Customer queries & complaints meeting the service level standard
  • Ensure first contact resolution in every possible cases
  • Effectively follow up and escalate the queries & complaints where necessary

Position Requirements

Educational Requirements:

  • MBA/ BBA/ Masters/ Bachelor in Economics/ Business Studies/ Public Administration from recognized institutions
  • Minimum CGPA: 3 out of 4

Job Requirements:

  • Prior experience in call/ contact center environment is preferable, freshers are also encouraged to apply
  • Excellent verbal and written communication skills in English & Bangla
  • Adequate computer literacy to work in online software modules & office packages
  • Willing to work in any working-shifts (24X7)

About the Company

With a vision to become the bank of choice and to be the most valuable financial brand in Bangladesh, Eastern Bank (EBL) began its journey in 1992. Over the years EBL has established itself as a leading private commercial bank in the country with undisputed leadership in Corporate Banking and a strong Consumer and SME growth engines. EBL's ambition is to be the number one financial services provider, creating lasting value for its clientele, shareholder, employees and above all for the community it operates in.
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